Client Service Agreement | FavourFound Terms & Conditions

TERMS OF SERVICE AGREEMENT

Effective Date: January 17, 2026

1. PREAMBLE AND ACCEPTANCE This Terms of Service Agreement ("Agreement") constitutes a legally binding contract between FavourFound Kingdom Matchmaking Ministry, owned and operated by Jahnae West ("FavourFound," "Service Provider," "we," or "us"), and the individual accessing or using our services ("Client," "Member," "Candidate," or "you").

By submitting a profile, purchasing a coaching package, purchasing an event ticket, or engaging in matchmaking services, you expressly acknowledge that you have read, understood, and agree to be bound by the terms and conditions contained herein.

2. ELIGIBILITY REPRESENTATIONS AND WARRANTIES By participating in any service provided by FavourFound, you represent and warrant that:

2.1 Age of Majority: You are at least eighteen (18) years of age.
2.2 Marital Status: You are legally single. "Legally single" is defined as never married, widowed, or divorced with a final decree of dissolution. Individuals who are separated but not legally divorced are strictly prohibited from participating in matchmaking services until a final divorce decree is issued.
2.3 Criminal History: You warrant that you have not been convicted of, nor pleaded no contest to, any sexual offense or violent felony to the best of your knowledge, and you agree to fully disclose any such history immediately if requested.
2.4 Accuracy of Information: All information submitted to FavourFound, whether in writing or verbally, is true, accurate, and current.
2.5 Ministry Alignment: You agree to respect the Christian values of this ministry, including the biblical definition of marriage as a covenant union between one man and one woman, and the intention of dating for the purpose of marriage.
2.6 Verification: You consent to mandatory identity verification, including the submission of a valid government-issued identification and participation in video verification. FavourFound reserves the right to terminate this Agreement immediately and without refund should any representation prove false.

3. SCOPE OF SERVICES

3.1 Candidate Database (Free Candidates)

Nature of Service: Inclusion in the FavourFound passive database for potential matching purposes.
Limitations: This status grants no entitlement to coaching, active search efforts, or guaranteed introductions. Contact occurs solely at the discretion of the Matchmaker if a potential match with a Premium Client is identified.
Background Checks: Candidates acknowledge that they may be subject to background checks upon request prior to any introduction. Such checks are limited to publicly available records and do not guarantee the absence of criminal history, character concerns, or future conduct.

3.2 Coaching-Only Clients (ALIGN™ Coaching Curriculum)

Deliverables: The Client shall receive the 5-Week ALIGN™ Relationship Coaching Program, comprising five (5) weekly private video sessions (90 minutes each), the ALIGN™ Client Workbook, the Deep Dive Assessment, and weekly action assignments.
Support: Limited email support is provided between sessions, with a response time of up to forty-eight (48) hours.
Disclaimer: Services provided are educational and consultative in nature. They do not constitute, nor should they be construed as, mental health counseling, clinical therapy, or medical advice.

3.3 Premium Matchmaking Clients (The Bundled Service)

Phase One (Preparation): Mandatory completion of the ALIGN™ Coaching Program. Phase One is deemed "Complete" only upon satisfaction of the following:
- Attendance of all five (5) sessions (or forfeiture thereof per policy);
- Submission of all required onboarding materials;
- Approval of a valid Police Record/Background Check; and
- Confirmation by the Matchmaker of the Client’s emotional readiness.
- Exemption: Renewal Clients who have previously completed Phase One may bypass this requirement.
Phase Two (Active Search): A six (6) month active engagement including recruitment, vetting, identity/values screening, and date concierge support.
Discretion: The Matchmaker retains sole and absolute discretion regarding the pacing, timing, and selection of introductions.
Commencement Condition: The Active Search phase shall not commence until Phase One is completed and the mandatory background check has been submitted and approved.

4. FEES, PAYMENT TERMS, AND COMMENCEMENT

4.1 Nature of Fees All fees paid to FavourFound are for professional time, intellectual property, and administrative services (search, vetting, coaching). Fees are not contingent upon successful relationship outcomes or marriage.

4.2 Payment Plans

Coaching-Only: Clients may elect to pay via (i) Full Payment, or (ii) a 2-Installment Plan.
Matchmaking: Clients may elect to pay via (i) Full Payment, (ii) a 2-Installment Plan, or (iii) a 3-Installment Plan.

4.3 Delinquency and Termination Time is of the essence regarding all payments. Failure to remit payment by the scheduled due date shall result in the immediate suspension of all services.

Coaching: Non-payment exceeding seven (7) days shall result in termination of this Agreement.
Matchmaking: Non-payment exceeding fourteen (14) days shall result in termination of this Agreement. In the event of termination for non-payment, no refunds shall be issued for prior payments.

4.4 Commencement of Services

Legal Commencement: Occurs immediately upon the execution of this Agreement and receipt of the initial payment.
Operational Commencement: Occurs upon the delivery of the Onboarding Email (including access to the ALIGN™ Workbook, Deep Dive Assessment, or scheduling links) by FavourFound.
Refund Impact: All refund eligibility is strictly determined based on Operational Commencement. Once the Onboarding Email is sent, services are deemed active and non-refundable.

5. APPOINTMENTS, ATTENDANCE, AND FORFEITURE

5.1 Scheduling Responsibility The Client bears sole responsibility for scheduling sessions via the provided booking system.

5.2 Cancellation and Rescheduling Rescheduling requests must be submitted at least twenty-four (24) hours prior to the scheduled session. Failure to provide such notice shall result in the forfeiture of the session.

5.3 Lateness Policy This policy applies universally to all Coaching sessions and Matchmaking consultations. Arrival more than fifteen (15) minutes past the scheduled start time without prior notice shall constitute a "No-Show," resulting in the automatic forfeiture of that session.

5.4 The "Life Happens" Pass Clients enrolled in the ALIGN™ program are granted one (1) "Life Happens" Pass, permitting the rescheduling of a session due to emergency circumstances. This extends the program duration by a maximum of one (1) week. Any subsequent missed sessions following the use of this Pass are strictly forfeited.

6. MATCHMAKING SPECIFIC POLICIES

6.1 Membership Hold Policy Premium Clients may request to place their membership on "Hold" status for a maximum aggregate period of three (3) months, taken in thirty (30) day increments. Requests must be submitted in writing to linda@favourfound.com.

Dating Hold: Automatically triggered upon the occurrence of a third date with a match provided by FavourFound.
Voluntary Hold: Permitted for qualifying life events, including travel, hospitalization, bereavement, or employment emergencies.
Hard Stop Provision: Notwithstanding any Hold periods, under no circumstances shall this Agreement remain active beyond twelve (12) months from the Effective Date. Any services remaining unused after this period are null and void.

6.2 Minimum Introduction Guarantee FavourFound guarantees the facilitation of a minimum of three (3) Qualified Introductions during the six (6) month Active Search phase.

Definition of Qualified Introduction: A "Qualified Introduction" is defined as the mutual approval of profiles by both the Client and the match, resulting in the official scheduling of a first date.
Exclusions: Cancellations or "ghosting" prior to the date, or refusals by the Client, do not count toward this guarantee.
Inclusions: Dates occurring where chemistry is absent, but which were attended as scheduled, do count toward this guarantee.
Remedy: In the event the minimum quota is not met within the initial term, the Active Search shall be extended for up to six (6) additional months or until the minimum number of Qualified Introductions is satisfied, whichever occurs first.
Voiding of Guarantee: This guarantee is voidable at the discretion of FavourFound if the Client unreasonably rejects three (3) or more suitable matches or fails to engage in the process responsibly.

7. CODE OF CONDUCT AND TERMINATION FOR CAUSE FavourFound maintains a Zero Tolerance Policy regarding misconduct.

Prohibited Conduct: Harassment, dishonesty, misrepresentation of facts, "ghosting," abusive behavior toward staff or matches, or inappropriate sexual advances are strictly prohibited.
Termination: Violation of this Code of Conduct constitutes a material breach of this Agreement, resulting in immediate termination of membership without refund.

8. CONFIDENTIALITY AND NON-DISCLOSURE The Client agrees to maintain strict confidentiality regarding the personal information of potential matches. The Client shall not share, screenshot, publish, or distribute profiles, photographs, or contact information of any match provided by FavourFound.

9. INTELLECTUAL PROPERTY RIGHTS All content provided by FavourFound, including but not limited to the ALIGN™ System, coaching curriculum concepts, workbooks, handouts, and methodologies, remains the exclusive intellectual property of Jahnae West. The Client is granted a limited, non-transferable license for personal use only. Reproduction, distribution, resale, or teaching of these materials is strictly prohibited.

10. FORCE MAJEURE FavourFound shall not be liable for any failure or delay in the performance of its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, hurricanes, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

11. SEVERABILITY AND INTEGRATION If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect. This Agreement, together with the Privacy Policy, Refund Policy, and Liability Waiver, constitutes the entire agreement between the Parties superseding all prior agreements or understandings.

12. GOVERNING LAW AND DISPUTE RESOLUTION This Agreement shall be governed by and construed in accordance with the laws of Jamaica.

Mediation: In the event of any dispute, claim, or controversy arising out of or relating to this Agreement, the Parties agree to first attempt to resolve the matter through amicable mediation held in the Parish of Manchester, Jamaica, prior to instituting any legal proceedings.

13. ELECTRONIC ACCEPTANCE By submitting a form, making payment, or participating in services, you agree that this Agreement is legally binding and that your electronic acceptance constitutes a valid and enforceable signature.

14. CONTACT INFORMATION For inquiries regarding this Agreement, please contact: