Client Service Agreement | FavourFound Terms & Conditions

REFUND AND CANCELLATION POLICY

Effective Date: January 17, 2026

1. GENERAL STATEMENT OF POLICY PLEASE READ CAREFULLY. ALL SALES ARE FINAL. By purchasing a coaching package, matchmaking service, event ticket, or related product from FavourFound Kingdom Matchmaking Ministry ("FavourFound"), the Client acknowledges that they have read, understood, and agreed to be bound by the refund and cancellation terms outlined herein. This Policy acts in conjunction with our Terms of Service Agreement.

2. COACHING AND MATCHMAKING SERVICES

2.1 Definitions of Commencement To ensure clarity regarding the delivery of services and intellectual property, "Commencement" is defined in two stages, consistent with our Terms of Service:

Legal Commencement: This occurs immediately upon the execution (signing) of the Client Service Agreement and the receipt of the initial payment or deposit.
Operational Commencement (The "No-Refund" Point): This occurs upon the delivery of the Onboarding Email by FavourFound to the Client. This email contains proprietary intellectual property, including access to the ALIGN™ Client Workbook, the Deep Dive Assessment, and scheduling links.

2.2 Strict No-Refund Policy Post-Commencement Once Operational Commencement has occurred (i.e., the Onboarding Email has been sent), the service is deemed "Active" and fully delivered in terms of intellectual property access. No refunds, exchanges, or credits will be issued after this point.

Examples of Non-Refundable Triggers: For the avoidance of doubt, the service is considered non-refundable if the Client has done any of the following:

Received the Onboarding Email;
Accessed or downloaded the ALIGN™ Workbook;
Submitted the Deep Dive Assessment; or
Attended the first coaching session.

This policy applies regardless of:

The Client's level of satisfaction with coaching sessions or potential matches;
The successful finding of a match or spouse;
The Client’s decision to terminate the search early for personal reasons; or
The termination of the Client’s membership due to violations of the Code of Conduct.

2.3 Pre-Commencement Cancellation In the event a Client has made a payment but elects to cancel the Agreement prior to Operational Commencement (before the Onboarding Email/Deep Dive is sent), FavourFound will issue a refund of the amount paid, less a ten percent (10%) Administrative Fee to cover merchant processing and administrative costs.

Processing Time: Approved refunds will be processed and credited back to the original method of payment within five to ten (5–10) business days.

2.4 Deposit Forfeiture Unless explicitly stated otherwise in writing, all deposits paid to secure a spot in a coaching program or matchmaking database are non-refundable and non-transferable.

3. TERMINATION OF AGREEMENT

3.1 Voluntary Termination by Client If the Client wishes to terminate the Service Agreement prior to the expiration of the term, the Client must submit a formal "Notice of Termination Form" within five (5) business days of their decision.

Effect of Termination: Submission of this notice permanently closes the Client's file and forfeits any remaining services or time on the contract.
Financial Obligation: Voluntary termination does not relieve the Client of the obligation to pay any outstanding balances owed under the Agreement. No prorated refunds will be issued for unused time.

3.2 Involuntary Termination for Cause FavourFound reserves the right to terminate a Client’s membership immediately and without refund if the Client is found to be in violation of the Code of Conduct. Grounds for termination include, but are not limited to, harassment, abusive behavior, dishonesty, or misrepresentation. In such cases, all fees paid are forfeited as liquidated damages.

4. LIVE EVENT TICKETING POLICY

4.1 General Non-Refundable Policy All tickets purchased for FavourFound events, including but not limited to Singles Mixers, Workshops, and Galas, are strictly non-refundable.

4.2 Ticket Transfer Policy While tickets are non-refundable, they may be transferred to another individual subject to the following specific conditions:

Workshops: Tickets are transferable to any individual, provided FavourFound is notified at least 48 hours prior to the event, and subject to the transferee adhering to event safety standards and code of conduct.
Singles Mixers: Tickets are transferable only to another eligible single person of the same gender (to maintain ratio balance), provided FavourFound is notified at least 48 hours prior to the event.
The Golden Gala: Due to the personalized nature of matchmaking at this event, tickets are generally non-transferable.
- Exception: A transfer may be permitted to another Approved Database Member only if FavourFound is notified at least two (2) weeks prior to the event to allow for necessary matching adjustments.

4.3 Event Cancellation by Host In the unlikely event that FavourFound must cancel an event due to force majeure (e.g., severe weather, acts of God), low enrollment, or other unforeseen circumstances, ticket holders will be offered the option of:

A full refund of the ticket price; or
A complimentary transfer of the ticket to the rescheduled event date.
Claim Period: Refund requests under this clause must be submitted within thirty (30) days of the cancellation notice.

5. THIRD-PARTY PRODUCTS AND RESOURCES

5.1 Amazon and External Vendors FavourFound may recommend or link to books, devotionals, or other resources that are sold via third-party platforms, such as Amazon.

Disclaimer: FavourFound is not the retailer, manufacturer, or distributor of these items.
Return Policy: Any grievances, return requests, or refund claims regarding these products must be directed to the specific vendor (e.g., Amazon) and are subject to that vendor’s terms and conditions. FavourFound bears no liability for third-party transactions.
Client Responsibility: Clients are encouraged to review the return and refund policies of the third-party vendor prior to purchase.

6. CONTACT INFORMATION For any questions regarding this Refund Policy, please contact our administrative team at: