REFUND AND CANCELLATION POLICY

Effective Date: August 27, 2026

1. GENERAL POLICY

PLEASE READ THIS POLICY CAREFULLY BEFORE PURCHASING.

This Refund & Cancellation Policy ("Policy") applies to coaching programs, matchmaking services, event tickets, and other services or products offered by FavourFound Kingdom Matchmaking Ministry ("FavourFound," "we," "us," or "Service Provider").

This Policy forms part of FavourFound's Terms & Conditions and, where applicable, the Client's individual Matchmaking or Coaching Agreement.

Except where a refund, credit, or other remedy is expressly provided in this Policy, the applicable Service Agreement, or required by Jamaican law, payments are non-refundable.

Nothing in this Policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded under Jamaican law.

2. COACHING & MATCHMAKING SERVICES

2.1 Legal Commencement

A service agreement legally commences when:

The Client accepts or signs the applicable agreement; and
FavourFound receives the required initial payment.

Once legal commencement has occurred, FavourFound may begin administrative, scheduling, onboarding, preparation, or other work associated with the Client's service.

2.2 Operational Commencement

For purposes of determining refund eligibility, Operational Commencement occurs when FavourFound sends the Client the applicable onboarding materials or access necessary to begin the service.

This may include:

The ALIGN™ Client Workbook;
Deep Dive Assessment;
Scheduling links;
Onboarding instructions;
Profile-development materials; or
Other proprietary program materials.

Once Operational Commencement occurs, the applicable service is considered active for refund purposes.

3. PRE-COMMENCEMENT CANCELLATION

If a Client has made a payment but cancels before Operational Commencement, FavourFound may issue a refund of the amount paid, less a 10% administrative fee, unless the applicable Service Agreement states otherwise.

The administrative fee may account for payment-processing charges, administrative preparation, scheduling, onboarding administration, and other costs already incurred.

Approved refunds will generally be processed within 5–10 business days and returned through the original payment method where reasonably possible.

Important

Where an amount was expressly identified as a non-refundable deposit in the applicable Service Agreement or written offer, that deposit remains non-refundable.

4. NO-REFUND POINT

Once Operational Commencement has occurred, payments for the applicable coaching or matchmaking service are non-refundable, except where a refund, service credit, or other remedy is expressly provided by this Policy, the applicable Service Agreement, or required by law.

The no-refund provision applies whether or not the Client has:

Completed the first coaching session;
Completed the Deep Dive Assessment;
Downloaded or reviewed the workbook;
Approved a Match;
Received an introduction;
Attended a date;
Continued dating a Match; or
Used all available services.

5. COACHING CANCELLATION & UNUSED SESSIONS

5.1 Client Cancellation

Once a coaching program has commenced, the Client is not entitled to a prorated refund because they:

Change their mind;
Become dissatisfied with the program;
Become unavailable;
Decide they no longer want coaching;
Fail to schedule sessions;
Stop participating; or
Choose to terminate the program early.

Unused coaching sessions expire according to the applicable Service Agreement and program timeline.

5.2 Missed Sessions

The Client must comply with FavourFound's scheduling, cancellation, rescheduling, lateness, and attendance policies.

Sessions forfeited because of insufficient notice, excessive lateness, or a No-Show are not refundable.

The Life Happens Pass, where applicable, may be used according to the Terms & Conditions.

6. MATCHMAKING CANCELLATION & TERMINATION

6.1 Termination During Phase One

A Premium Matchmaking Client may terminate the Agreement during Phase One before Phase Two begins by submitting the official FavourFound Notice of Termination Form.

Where the Client terminates during Phase One:

Installment One remains payable and non-refundable;
The Client will not be required to pay Installment Two if Phase Two has not commenced;
Any remaining Phase One services terminate upon processing of the termination; and
No refund will be issued for Installment One.

This provision does not prevent any refund required by applicable law.

6.2 Termination After Phase Two Begins

Once Phase Two — Active Matchmaking — has commenced, the Client becomes responsible for the full Agreement balance, including any remaining installment obligations stated in the applicable Matchmaking Agreement.

If the Client voluntarily terminates after Phase Two begins:

Previously paid amounts remain non-refundable;
No prorated refund will be issued for unused matchmaking time;
Remaining payment obligations are not automatically cancelled; and
Any unused services terminate upon closure of the Client's account.

This reflects the fact that active matchmaking involves ongoing sourcing, recruitment, screening, administration, professional time, and access to proprietary systems.

7. MEMBERSHIP HOLDS

A qualifying Premium Matchmaking Client may request a Membership Hold in accordance with the applicable Matchmaking Agreement.

A Hold:

Does not create a refund;
Does not convert unused service time into cash;
Does not cancel outstanding payment obligations; and
Does not extend the Agreement beyond the 12-month Hard Stop, unless applicable law requires otherwise.

Once the twelve-month contractual service term expires, unused services expire and are not refundable.

8. MATCHMAKING GUARANTEE & SERVICE REMEDIES

8.1 Three-Introduction Guarantee

Where applicable, FavourFound guarantees a minimum of three (3) Qualified Introductions during the applicable Active Search period, subject to the conditions contained in the Terms & Conditions and Matchmaking Agreement.

This is a service guarantee, not a guarantee of romantic success.

8.2 Failure to Meet the Introduction Guarantee

If FavourFound does not fulfill the applicable minimum introduction commitment through no fault of the Client, FavourFound may provide the remedy specified in the applicable Matchmaking Agreement, including an extension of the Active Search for the purpose of fulfilling the remaining introduction commitment.

Any such extension remains subject to the 12-month Hard Stop.

No guarantee creates an obligation for FavourFound to provide matchmaking services indefinitely.

8.3 Zero-Introduction Service Credit

Where the applicable Matchmaking Agreement provides for a zero-introduction remedy, and FavourFound facilitates zero (0) Qualified Introductions during the applicable Active Search period through no fault of the Client, the Client may be entitled to a service credit of up to 25% of Installment Two, subject to the terms of the Matchmaking Agreement.

The credit may be applied toward eligible future FavourFound services or products at the Client's election, subject to the applicable agreement.

Where the applicable agreement expressly provides for a monetary refund instead of a service credit, the applicable agreement will control.

The Client must submit any qualifying claim in writing after the applicable Agreement has expired or otherwise concluded.

9. NO REFUNDS FOR RELATIONSHIP OUTCOMES

No refund will be issued because:

A Client does not like a Match;
A Match does not like the Client;
There is no physical attraction;
There is no chemistry;
A date does not result in a second date;
A relationship ends;
A Client does not become exclusive;
A Client does not become engaged;
A Client does not marry;
A Client does not meet their preferred number of candidates;
A Client changes their preferences;
The Client becomes dissatisfied with the matchmaking process; or
The Client's personal circumstances change.

FavourFound sells a structured matchmaking and relationship-readiness service, not a guaranteed relationship outcome.

10. TERMINATION FOR MISCONDUCT OR BREACH

FavourFound may terminate a Client's participation without refund where the Client materially breaches the Terms & Conditions, Matchmaking Agreement, Code of Conduct, confidentiality obligations, or safeguarding requirements.

Examples may include:

Harassment;
Abusive conduct;
Dishonesty;
Material misrepresentation;
Manipulation;
Serious disrespect;
Inappropriate sexual conduct;
Breach of confidentiality;
Failure to satisfy safeguarding requirements;
Repeated failure to cooperate;
Refusal of reasonable corrective support following repeated dating-related concerns; or
Failure to make required payments.

Termination for cause does not create a refund obligation except where required by applicable law.

11. LIVE & VIRTUAL EVENT TICKETS

11.1 All Event Tickets Are Non-Refundable

All FavourFound event tickets are non-refundable. All ticket sales are final.

This applies to all FavourFound events, whether in-person or virtual, including but not limited to:

In-person Christian Singles Mixers;
Virtual Christian Singles Mixers;
Workshops;
VIP Events;
Galas;
Bible studies;
Webinars;
Seminars;
Social activities; and
Other ticketed FavourFound events.

A Client's inability to attend, change of plans, scheduling conflict, illness, travel difficulty, or other personal circumstance does not create an entitlement to a refund.

11.2 Transfer of In-Person Mixer Tickets

Only tickets for in-person Christian Singles Mixers may be transferred.

An in-person Mixer ticket may be transferred to another individual provided that the proposed replacement attendee:

Is at least eighteen (18) years old;
Is legally single;
Identifies as a Christian and is willing to participate in accordance with FavourFound's Christian values;
Is eligible to attend the particular event;
Is available to attend the event; and
Satisfies any other applicable event eligibility requirements.

The original ticket holder must notify FavourFound by email before the event and provide the name and relevant information of the replacement attendee.

FavourFound reserves the right to approve or decline a transfer where the proposed attendee does not satisfy applicable eligibility, safeguarding, capacity, or event requirements.

A ticket transfer does not constitute a refund.

11.3 Virtual Mixer Tickets

Tickets for virtual Christian Singles Mixers are non-transferable and non-refundable.

A virtual Mixer ticket may only be used by the person for whom it was purchased.

11.4 All Other Event Tickets

All other FavourFound event tickets are non-transferable and non-refundable, unless FavourFound expressly states otherwise in writing for a particular event.

This includes tickets for workshops, VIP events, galas, webinars, seminars, Bible studies, and other ticketed events.

12. FAVOURFOUND SHOP — ALL SALES FINAL

12.1 General Shop Refund Policy

All FavourFound Shop sales are final and non-refundable.

No refunds, exchanges, or credits will be issued for Shop purchases except where required by applicable law.

This policy applies to both physical and digital products sold through the FavourFound Shop.

12.2 Products Covered

The FavourFound Shop may offer products including, but not limited to:

Physical books;
E-books and other digital books;
Devotionals;
Journals;
Clothing;
Accessories;
Household items;
Printable products;
Digital downloads;
Christian merchandise; and
Other products offered through the Shop.

Once a purchase has been completed, the sale is final and non-refundable.

For digital products, refunds are not provided based on the Client's failure to download, access, save, or use the purchased product.

12.3 Third-Party Products

Where FavourFound provides a link or referral to a product sold by an independent third-party retailer, the purchase is governed by that retailer's terms and refund policy.

FavourFound does not control or process refunds for purchases made directly from third-party retailers.

13. THIRD-PARTY PRODUCTS & SERVICES

FavourFound may provide links, referrals, recommendations, or access to third-party products and services.

Examples may include:

Books and devotional materials;
Amazon products;
Event platforms;
Professional photographers;
Stylists;
Counselors;
Trainers; and
Other independent vendors.

Where the Client purchases directly from a third party, the transaction is governed by that provider's terms, conditions, cancellation policy, and refund policy.

FavourFound is not responsible for issuing refunds for purchases made directly from third-party providers.

14. PAYMENT PROCESSING FEES & CHARGEBACKS

The Client remains responsible for payment-processing, bank, foreign-exchange, wire-transfer, intermediary-bank, or other transaction charges associated with their purchase where permitted by law and the applicable payment-provider terms.

A Client should contact FavourFound before initiating a payment dispute or chargeback where the issue concerns FavourFound's services so that the matter can first be reviewed and addressed.

Nothing in this section prevents a Client from exercising any lawful rights available through their payment provider or under applicable law.

15. REFUND PROCESS

Where a refund is expressly approved under this Policy, the applicable Service Agreement, or required by law:

The Client may be required to submit a written refund request;
FavourFound will review the request against the applicable terms;
Approved refunds will generally be processed within 5–10 business days, unless a different period is required by law or stated in the applicable agreement; and
Refunds will generally be returned through the original payment method where reasonably possible.

16. POLICY PRIORITY

If there is any inconsistency between this Policy and a signed individual Service Agreement, the signed Service Agreement will control to the extent of the inconsistency, unless applicable law requires otherwise.

This Policy should be read together with FavourFound's: